How the scheduling process works at soona
How the scheduling process works at soona
Once your products get delivered to our studio we will...
- Unpack the product
- Ensure everything that was delivered is photo ready
- Take quick photos of the product
- Add those photos to the inventory section of your booking
This process is called intake. Once intake is complete, this notifies our scheduling team that your products are in the studio and we can proceed with shoot coordination.
Before we can schedule, we need you to visit the Details tab of your booking and complete any to-do items required for scheduling and shoot success. This includes:
- Telling us your shoot goals
- Choosing your model selections and/or submitting your grocery shopping list on the pro services tab (if you booked these pro services)
- Filling out your availability for scheduling
- Submitting your shot list
Once these items are complete, our scheduling team will...
- Review your booking
- Coordinate your pro-services (if you added any)
- Get you on the calendar for our first available date and time
You will receive an email with your scheduled date and time once we have you on the calendar. If that time does not work for you, please respond to the email directly and let us know you'd like to reschedule. In the event that you need to reschedule, we require 2 business days notice. Any reschedules requested under this timeline are subject to fees. See our full reschedule policy here.
Participation is required on all shoots, so please ensure the time you were scheduled for works within your calendar! If not, we are happy to help reschedule.